Privacy Policy

1. Information We Collect

Personal Information: Name, email address, phone number, delivery address, date of birth (when you create an account or place an order).

Payment Information: Card details, UPI IDs, bank information. These are securely processed by our payment partner (Cashfree) and never stored on our servers.

Usage Data: IP address, browser type, pages visited, time spent, device information, search queries, and shopping preferences.

Cookies: We use cookies and similar technologies to personalize your experience, remember your preferences, and analyze site traffic.

2. How We Use Your Information

• To process and fulfill your orders
• To send order confirmations, shipping updates, and delivery notifications
• To provide customer support
• To personalize your shopping experience and recommendations
• To send promotional emails and offers (with your consent)
• To prevent fraud and ensure security
• To improve our website and services
• To comply with legal obligations

3. Data Sharing

We do NOT sell your personal data. We may share limited information with:

• Delivery Partners: Name, address, phone for order delivery
• Payment Processors: For secure transaction processing
• Analytics Services: Anonymized usage data for website improvement
• Law Enforcement: When required by law or legal process

4. Data Security

We implement industry-standard security measures including 256-bit SSL encryption, secure payment processing (PCI-DSS compliant), regular security audits, encrypted data storage, and access controls. However, no method of transmission over the internet is 100% secure.

5. Your Rights

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a machine-readable format

6. Cookies Policy

We use essential cookies (for site functionality), analytics cookies (Google Analytics), and marketing cookies (for relevant ads). You can manage cookie preferences in your browser settings.

7. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this policy periodically. Significant changes will be notified via email or website banner.

9. Contact Us

For privacy concerns or data requests:
Email: privacy@savaan.in
Address: SAVAAN E-Commerce, Visakhapatnam, AP 530048