Return & Refund Policy – Savaan

Last Updated: 05-01-2026

Thank you for shopping at Savaan. We want you to have a smooth and satisfying shopping experience. This Return & Refund Policy explains how returns, replacements, and refunds are processed for orders placed on our Platform.

1. Eligibility for Returns

You may request a return or replacement if:

• The product is damaged, defective, incorrect, or missing parts.

• The product is in unused, original condition with tags, labels, and packaging intact.

• The return request is raised within 3 days of delivery

2. Non-Returnable Products

For hygienic, safety, or legal reasons, certain items cannot be returned:

• Innerwear, lingerie, and personal hygiene items

• Cosmetics and beauty products (if opened/used)

• Perishable goods (food, flowers, etc.)

• Customized or personalized items

• Digital products/services

• Items marked as “Non-Returnable” during checkout

If you want, I can tailor this list for your product categories.

3. Return Process

To initiate a return:

1. Go to Orders → Select the product → Click Return/Replace.

2. Provide reason and upload photos (damage/incorrect product if applicable).

3. Our support team will approve or reject the request based on the policy.

4. A pickup will be arranged by our logistics partner (where available).

5. Once the item is received and quality-checked, your refund/replacement will be processed.

4. Pickup & Self-Ship

Pickup Availability

• If pickup is available at your location, our courier partner will collect the product.

• The item must be properly packed to avoid damage during transit.

Self-Ship (if pickup not available)

• You may be required to courier the product to the address provided by Savaan Support.

• Shipping charges (if applicable) may be reimbursed.

5. Refund Policy

Once your returned product passes a quality inspection, we will process a refund.

Refund Timeline

• UPI / Wallet / Credit or Debit Card: 3–7 business days

• Net Banking: 3–7 business days

• Cash on Delivery (COD): Refunded via bank transfer or wallet within 3–5 days of approval

Refund Not Approved If:

• Returned item is used, damaged, or altered by the customer

• Original packaging/accessories are missing

• Product is not eligible under the return window

6. Replacement Policy

Replacement is offered for:

• Damaged or defective items

• Wrong product or size received

• Missing components

Replacement is subject to stock availability.
If not available, a refund will be issued.

7. Cancelation Policy

Before Shipment

• Orders can be canceled before they are shipped.

• Full refund will be processed immediately.

After Shipment

• You may refuse the delivery.

• Refund will be processed once the product returns to our warehouse.

8. Damaged or Defective Products

If you receive a product that is:

• Broken

• Physically damaged

• Leaking (for liquids)

• Partially missing

• Wrong item delivered

Please raise a return request within 30 hours of delivery with photo/video proof.

9. Sale, Discounted & Clearance Items

Items purchased during sales, offers, or clearance may have different return rules and may be non-returnable, unless damaged or defective.

10. Contact Us

For any return/refund-related questions, contact:

Email: info@savaan.in
Whatsapp: +91 7997845731
Support Hours: 24/7
Address: Blue Ridge, Hinjawadi Phase-iii, Pune